Engineer {{ engineer_name or "N/A" }}

Client {{ client_name or "N/A" }}

Ticket # {{ ticket_number or "N/A" }}

Date {{ session_date }}

Duration {{ duration }}

Outcome {{ outcome_display }}

{% if summary %}

Summary

{{ summary }}

{% endif %} {% if steps %}

Troubleshooting Path

{% for step in steps %}

{{ loop.index }}. {{ step.title }}

{% if step.decision %}

{{ step.decision }}

{% endif %} {% if step.notes %}

{{ step.notes }}

{% endif %} {% if step.duration %}

{{ step.duration }}

{% endif %}

{% endfor %}

{% endif %} {% if supporting_data %}

Supporting Data

{% for item in supporting_data %}

{{ item.label }}

{% if item.data_type == "screenshot" %} {{ item.label }}

{% else %}

{{ item.content }}

{% endif %}

{% endfor %}

{% endif %} {% if uploads %}

Evidence

{% for upload in uploads %}

{% if upload.is_image %}

{{ upload.filename }}

{% else %} {{ upload.filename }} {% endif %}

{% endfor %}

{% endif %}